Youll need to enable this whole feature before you start I wont give away what its called! Search for an answer or ask a question of the zone or Customer Support. Skip Main Navigation. Will you be able to guide me? Tried it all, from custom : support profile to standard user, even admin. Do share more like this. I really learned a lot here. privacy statement. (I made a custom button as well for this one.). Add to Favorites. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Very helpful, thanks for the information! You signed in with another tab or window. I ran into the same issue. I am right now @ step 6. hope to finish the superbadge now soon.!!! Ensure you set up the routing for Advanced Cases properly. I'd bet that the solution is to "clone" not rename. 1 is checked that should not be checked. hmmmm I think I just had to drag the filed onto the layout. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. A support process is similar - different stages apply to each process. Various trademarks held by their respective owners. Also, my email-to-case and email on demand are checked. I hope that you feel inspired. That is frustrating! Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Service Cloud Specialist Superbadge Challenge 6. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. We recommend using a new Developer Edition (DE) to check this challenge. Go to a case- check the Status options. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. @Joy.. Can you please share the solution ?r. Did you create a new console? When it works it plays a sound to tell you that a case has been assigned to you. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Rated Accounts by State The record count for state and account rating are automatically added. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Wait 24 hours then re-create the process. Any advice?Thanks in advance! Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. "Wrong Queue" is not a queue. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Open a Case in the service console.2. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. rebecca@capstorm.com. The free lemonade offer worked! Ensure the Macro sends an email to the customer. Tweak service Console. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Is knowledge.* On the lightning page layout? Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Rated Accounts by State The record count for state and account rating are automatically added. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. This is my journey- a normal kid by day- a Trailhead explorer by night. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. You do not need an overflow assignee, but you will need two queues. What item is on your lightning Case page layout to show Entitlements? and me too!! I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Confused? If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. I am the Trailhead Baby! I am unable to rename the "Service" console , I receive this message when selecting Edit. I'm at a loss as to what I could be missing. Please guide me on this.Thanks. Hi there,I am struglling with sataus update within a macro. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. advanced apex specialist superbadge solution. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Review the steps to create the 'Cloud Technical Team Support Process'.". But not able to finish this challenge . :) I'd reconsider that time trigger. That is why I referred to the question that was asked to you before on May 31st. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Ensure the Case Reason and Type Analysis report format is SUMMARY. Below are tips and gotchas for each report / dashboard. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Click on the category and note the "group unique name" - verify that it is Billing_Topics. error, has anyone found any way around this? I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Still stuck? Ensure you set up the routing for Advanced Cases properly. Start in setup. Ensure you group report results correctly. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. I didn't change anything and retried the "Check Challenge" just now and it worked. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. "This is a standard app. If you need more help, leave a comment! Keep up the good work. Create the Cloudy Technical Team support process! Sounds like an easy oops! Keep working, great job i believe you should like my post home care specialists. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. If the action is missing from the page layout, it will not show up as an option in the feed. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I have named and renamed it (Over and over and over). What other fields do you need to add? Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Modified 2 years, 1 month ago. If you did them recently, try not to leave it too long to attempt this superbadge. Making dinner for Mom! Trying new things- my baby brother practiced crawling through a tunnel. Do your routing configurations tie to the correct queues? I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". I can't figure out what this error means. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Tonight's challenge involves the creation of two processes. Also, I've included Entitlements in the console. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. It still gives me the same error that it isn't found. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. ", There are two options for email to case. We can't find the 'Customer Case Team' role. Telecom Billing System2. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. He laughs when I poke his nose and tries to take toys out of my hand. It's a status. R&D, A project with Daddy: My favorite daily process! This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. * Able to be used on a profile level? Can You Please Provide the notes So we Can Follow That And Solve Superbadge. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Review the steps to rename the console to 'Cloud Support Service Console'. Challenge 5 error : We can't find a field called 'Question Long Text Area'. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. I am getting this below error. Below are tips and gotchas for each report / dashboard. My brother has started to play with me! This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Ensure you create the Cloudy Weather Resolution automated action. I'm stuck on Challenge 6, creating the macro. Does anybody have a moment to help? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I just finished the superbadge. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Ensure Agents have access to Knowledge when viewing a Case". Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Could you share what you have for your dashboard/report/etc and I'll take a look! I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! After changing the name of the inactive user it worked for me. Intermediate case users can access both lists of cases. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Still stuck? Ensure Agents have access to Knowledge when viewing a Case. What can I attach to help diagnose what I am still missing? Ask Question Asked 2 years, 8 months ago. Take a break, grab a snack, and watch this video. Something is blocking the challenge checker from fully running. for Challenge 7. I am going bananas here. Case organizers think about the language. Even after setting up support proc and presence status. Glad you figured it out! For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . The macro itself is working fine. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. (Hint- The name of the component is not "entitlements"). I'd try this- Delete the current process. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Initial Response milestone- You only need 1 criteria. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. You also get personal insight into the life of a Trailhead Baby! The solution? I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Thanks for your advice and help. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. If you are still stuck after that, leave a comment with some more details and I'll take a look. Why the change of heart? I've no clue what more I need to do to complete this challenge. Don't be worried if you are updating several page layouts plus the console app. Good to hear!!! Service Cloud Specialist Superbadge. Are you sure you want "email to case"? Billing Topics (Billing_Topics) with Payments and Reimbursements. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. You write beautiful things. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Thank you for your time and response. Something a little odd- Have you added the chatter feed/publisher to the layout? Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Does somebody have a thought? I had figured that out in order to build the macro. hmmm This looks good. I removed those and then the trailheadapproval was there. I've been in this challenge for hours now. Could you share a bit more details on what you have done for this step? read more, Youre going to think Im totally pathetic for writing about this!!! Yes! @Trailhead baby I am having same error message. "Not able to figure out what is wrong here. Thank you SO MUCH. I dont see any check box under layout properties of Knowledge. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'.
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